Refund policy

Because candles are a used-once, meltable product, our return window is narrower than a typical clothing or electronics policy — that's normal for this category, not a red flag.

WHAT CAN BE RETURNED
Unopened, unused candles in their original packaging, within 3–5 days of delivery.

WHAT CAN'T BE RETURNED
- Any candle that has been lit, even once
- Any candle with broken or removed packaging or seal
- Custom or corporate branded orders, unless the item arrived damaged or incorrect

HOW TO REQUEST A RETURN
Contact us on WhatsApp at +91 99290 75979 within 3–5 days of delivery with your order number and reason for return. We'll confirm pickup or send you the return address. Once we receive and inspect the item, your refund is processed.

REFUND ELIGIBILITY
- Approved returns (unopened, unused, within the window above)
- Damaged, defective, or wrong items received
- Orders cancelled before dispatch

REFUND TIMELINE
Once your return is received and inspected, your refund is initiated within 2–3 business days. The amount reflects in your account within 5–7 business days, depending on your bank or UPI provider.

REFUND METHOD
Refunds go back to the original payment method (UPI/card) used at checkout.

DAMAGED OR WRONG ITEM RECEIVED
Contact us within 48 hours of delivery with your order number and a photo of the item. We'll offer a free replacement first; if that's not possible, a full refund.

ORDER CANCELLATIONS
Cancel anytime before your order is dispatched for a full refund. Once dispatched, the standard return policy above applies instead.

CORPORATE & BULK ORDERS
Bulk and customized corporate orders follow a separate replacement policy: any units arriving damaged are replaced within 10 days, as agreed at the time of order confirmation.

Contact: WhatsApp +91 99290 75979 · Email lithouseofcandles@gmail.com