Returns & Refunds

Because candles are a used-once, meltable product, our return window is narrower than a typical clothing or electronics policy — that's normal for this category, not a red flag. Here's exactly how it works.

What can be returned

Unopened, unused candles in their original packaging, within 3–5 days of delivery.

What can't be returned

  • Any candle that has been lit, even once
  • Any candle with broken or removed packaging or seal
  • Custom or corporate branded orders, unless the item arrived damaged or incorrect

Why this policy exists

For hygiene and safety reasons, once a candle is lit or unsealed, it can't be resold. This is standard across the candle industry, not specific to us.

How to request a return

  1. Contact us on WhatsApp at 9929075979 within 3–5 days of delivery
  2. Share your order number and reason for return
  3. We'll confirm pickup or send you the return address
  4. Once we receive and inspect the item, your refund is processed

Refund eligibility

  • Approved returns (unopened, unused, within the window above)
  • Damaged, defective, or wrong items received
  • Orders cancelled before dispatch

Refund timeline

  • Once your return is received and inspected, your refund is initiated within 2–3 business days
  • The amount reflects in your account within 5–7 business days, depending on your bank or UPI provider

Refund method

Refunds go back to the original payment method (UPI/card) used at checkout.

Damaged or wrong item received

  • Contact us within 48 hours of delivery with your order number and a photo of the item
  • We'll offer a free replacement first; if that's not possible, a full refund
  • You won't need to return the damaged item unless we specifically ask for it

Order cancellations

Cancel anytime before your order is dispatched for a full refund. Once dispatched, the standard return policy above applies instead.

Corporate & bulk orders

Bulk and customized corporate orders follow a separate replacement policy: any units arriving damaged are replaced within 10 days, as agreed at the time of order confirmation — not the standard consumer return window above.

A quick tip

If you can, film a short unboxing video when your order arrives, before opening the packaging. It genuinely helps both sides — it's the fastest way for us to confirm and resolve any issue with a damaged or incorrect item.

Need help?

Message us on WhatsApp at 9929075979 or email lithouseofcandles@gmail.com — we're happy to help.